FAQs
Pre-delivery
Authenticity Guaranteed at Oculux
Yes, all our sunglasses are 100% authentic and sourced directly from leading brands. To verify our Ray-Ban certification, visit the official Ray-Ban website or click HERE, scroll down to “Ray-Ban Online Certified Resellers”, enter www.oculux.co.za, and click search. Our certification will confirm our status as an authorised retailer. Shop with confidence, knowing you’re purchasing genuine, high-quality eyewear.
Hassle-Free 30-Day Returns on All Sunglasses
Shop with confidence at Oculux. All sunglasses come with a 30-day return policy from the date of purchase. If you’re not completely satisfied, you can return or exchange your pair with ease. We offer one free return per customer, per purchase—no extra cost to you! For multiple returns or exchanges, additional shipping fees will apply. Enjoy a risk-free shopping experience with our premium eyewear collection today. View our full returns and exchanges policy HERE.
Your Privacy Matters at Oculux Eyewear
Yes, we take your privacy seriously. At Oculux Eyewear, we strictly adhere to the Protection of Personal Information Act (POPIA) to ensure your data remains confidential and secure. Every detail you share with us is protected under industry-leading security standards. Shop with confidence, knowing your personal information is handled with the highest level of care and respect.
Secure Payment Options at Oculux Eyewear
Yes! We offer safe and secure payment options through trusted gateways, including PayFast, Visa, MasterCard, Mobicred, Zapper, ZeroPay, and Happy Pay. These platforms ensure fast, encrypted transactions for a seamless checkout experience. For more details, please contact your preferred payment provider. Shop with confidence at Oculux today.
Get in Touch with Oculux Eyewear
We’re here to help! Contact us via Facebook, Instagram, or WhatsApp (messages only) at 071 212 8755 for quick assistance.
You can also email us at [email protected] with your specific query, and our team will respond as soon as possible.
We look forward to assisting you!
Post-delivery
Returns & Exchanges Policy – Oculux Eyewear
At Oculux, we strive to ensure a hassle-free return process. If you need to return your sunglasses, simply send them back to our Oculux Headquarters within 30 days of purchase. Once we receive your return, we’ll notify you via email and conduct a thorough quality inspection. If the return is approved, we’ll proceed with the next steps to complete your exchange or refund.
Important Return & Exchange Guidelines:
We allow one return or exchange per purchase per customer.
If you request more than one exchange, you will be responsible for covering the courier costs.
For a seamless return experience, ensure your sunglasses meet our return conditions. Shop confidently with Oculux – where quality and customer satisfaction come first
Oculux Eyewear Return & Refund Policy
If you return your sunglasses to Oculux Headquarters within 30 days of purchase, we will carefully inspect the item upon arrival. To qualify for a full refund, the sunglasses must be in 100% sellable condition with no signs of wear or damage. If your return is approved, your refund will be processed promptly.
Should the sunglasses not meet our return criteria, one of our agents will contact you to discuss the next steps. Shop with confidence at Oculux, knowing that our return process is seamless and customer-focused.
Oculux Eyewear Shipping & Tracking Information
Once your order has been packed and is ready for collection, you will receive an email containing your tracking waybill from either MDS Collivery or The Courier Guy. These trusted couriers will also send you email updates at each stage of the delivery process.
If you do not see the email in your inbox, please check your junk or spam folder to ensure you don’t miss any updates.
Peak Season Delivery Notice:
During busy periods such as Black Friday and the Festive Season, please note that deliveries may be slightly delayed due to high order volumes. While we strive to ensure all orders are processed and shipped promptly, we appreciate your understanding and patience during this time.
At Oculux Eyewear, we are committed to providing fast, reliable shipping to ensure your satisfaction with every purchase.
Oculux Eyewear Customer Support for Defective Items
If you receive a defective pair of sunglasses, please contact us immediately by emailing [email protected] or sending a WhatsApp message to 0712128755.
NB: Include clear photos and a detailed description of the defect in your message.
Once we receive your message, the item will undergo a thorough inspection. If the defect is confirmed, one of our agents will reach out to you to discuss the next steps in resolving the issue.
At Oculux Eyewear, customer satisfaction is our top priority, and we are committed to providing fast, efficient solutions for any product concerns.