FAQs
Pre-delivery
Yes, all our glasses are 100% authentic. For Ray-Ban certification, please feel free to click this link. Scroll down to where it says ‘Ray-Ban Online Certified Resellers’, type in our domain (www.oculux.co.za). Click search and you will see that we are certified.
All sunglasses come with a 30 (thirty) day returns policy (from the date of purchase). If you’re not happy with your purchase you can return or exchange your pair. The collection of one return per customer per purchase will be at no charge, however, if a customer would like to do more than one return/exchange, the customer is required to cover all additional costs incurred.
Yes, your privacy is our top priority. At Oculux Eyewear, we adhere to strict data protection standards in compliance with the Protection of Personal Information Act (POPIA). This means that all personal information you provide is kept confidential and secure. Rest assured, your personal information is handled with the utmost care and respect.
Yes, we use PayFast, Visa, MasterCard, Mobicred, Zapper, ZeroPay and Happy Pay, which are all secure payment gateways. Contact them for more information.
You are welcome to message us on Facebook, Instagram or Whatsapp us on 0712128755.
You are also welcome to send us an email to [email protected] with your specific query and we will get back to you as soon as possible.
We look forward to hearing from you!
Post-delivery
Once your return is received by our Oculux Headquarters up to 30 (thirty) days after purchased, we will notify you via email. The return will be inspected and if the inspection has been approved, we will proceed with the next steps. Please note that we will only cover one return/exchange per purchase per customer. Should a customer request more than one exchange, the customer is required to cover the courier costs incurred.
Once the returned pair has been received at Oculux Headquarters up to 30 (thirty) days after purchased, and if the pair of sunglasses returned are in 100% sellable condition after inspection, you will receive a refund. If not, an agent will contact you once the pair is received and inspected.
Once your order has been packed and ready for the courier to collect you will receive a mail with your waybill from MDS Collivery or The Courier Guy, they will also send you an update mail each step of the way (If you don’t see the mail in your inbox, please check your junk mail/ spam mailbox). The third party courier will send you your waybill information with the specific tracking details. Please note that deliveries during Black-Friday and the Festive Season can be delayed due to the busyness of the season. We will try our best to meet the standards of our customers.
Please send us an email to [email protected] or a WhatsApp message to 0712128755 with a clear photo and description of the defect. The pair will go through a thorough inspection and if the defect is legitimate, an agent will get in contact with you to discuss the next steps.